These days it's good to be somewhat savvy with technology. Though in some cases, it takes more than turning it off and on again to fix an issue with your computer system. If you've ever worked for any large company, you've probably had to deal with IT before. But what happens when it's a small company, or maybe your own business, and you run into a snag in your tech? Here is where remote IT support comes in.
What exactly is remote IT support and how does it work?
Remote IT Support is a separate company that can handle any tech issues you come across by accessing and fixing your equipment from a distance. This means not having to shut down your machine, risk losing data, and taking it to the nearest computer repair shop.
The process for requesting the use of a remote IT support company is quite easy. Typically a website is sent to the business seeking IT support requesting permission to access the equipment remotely. Once permission is granted, the only thing you will be asked to download additionally would be a specific type of software to allow the IT support company to fully commit theirs purposefully. Any programs downloaded will always be safe and free of any malware or viruses. If your computer indicates a potential virus, this could be a sign of a non-trustworthy IT company, and you should not go through with the download.
During the process of remote support, you will be able to see everything the tech is doing so long as you're in front of the screen at the time. This can help you gain a better understanding of how to stop the issue from returning.
If you need remote IT support Computer Corner is ready to help, contact us today!